91-104, Hospitality & Tourism Complete, EBSCOhost, viewed 6 April 2013. Pettijohn et.al (2008) explains this by informing, “even though organizations spend millions of dollars to build positive public image, that money is soon wasted when the organization’s unethical practices are reported” (p.555). This means that engaging in ethical behaviors within an organization is an incredible strategy for achieving a long-term success of any organizations in the hospitality industry such as Ritz-Carton, four season’s group of hotels, millennium hotels, and W Hotels. This revelation poses challenges to organizations in the hospitality industry particularly upon appreciation of Pettijohn et al. Hospitality strategic management: Concepts and cases. to seven ethical scenarios. Ethical challenges are hard to solve, since most lack clear solutions. This would therefore, ensure a harmonious and successful business environment for companies. Yang, J. This leads to displacement of USA citizens from the hotel labor market. Another example is that of Chef Auguste Escoffier and manager Cesar Ritz of the Savoy hotel in London, who were fired for misuse of finances and extortion of money from the hotel’s suppliers (Stevens 2001). If this is applied to the hospitality industry, what translates is that the companies in this industry have the obligation of ensuring that they have a pleasant effect on their customers, employees, local community, and overall society (Souffrant 2000). Management & Business Excellence, 19, 10, pp. 227-233. There is great relevance in this principle, considering the fact that the world today is highly globalized. The qualitative value of Job satisfaction variable is found by asking whether the workers felt that prescribed ethics of work within the organization they work for made them feel that their needs are satisfied. Journal of Business Ethics, 78(4), 545-557. The focus is on the hotel industry. Waddock & Smith (2000) and Dimitriou, Blum, Adams & Kim (2011) note that embracing ethical principles increases company profitability. Nonetheless, a number of companies have proved their concern for ethics and attempted to address most ethical challenges they face, by developing strategies based on ethical principles to counter the challenges (Brooks & Dunn 2009). Furthermore, when hotels switch to more labour-intensive programs, they do not hire more employees. Your privacy is extremely important to us. Journal of Travel & Tourism. 40-40. The Service Industries Journal, 28(4), 429-443. situations. Introduction to Hospitality Management. Although the hospitality industry faces many ethical challenges and still lags behind in ethical practices, compared to other companies, this industry has adopted different strategies to ensure that businesses comply with ethical operations, and overcome the ethical challenges they face. Consequently, although an organization may encounter higher expenses following its strategic decisions to run an ethical firm in the short run, long-term gains may form subtle grounds for engaging in such an endeavor. In 2011, the UNWTO held an international conference on ethics and tourism, which was the first of its kind. Keywords: hospitality ethics,ethics,general managers, ethical issues in hotels. Employee turnover and tacit knowledge diffusion: A network Perspective. This research seeks to fill this gap by conducting a research based on the American hotel industry context. Although ethical issues and challenges in research are numerous, the tourism literature, with the exception of some critical studies, has been mostly silent on this topic. Two main research questions in this research proposal are. Holjevac, A. For most hotels in the USA, labor provided by illegal immigrants is cheaper compared to that offered by citizens. This also contains ways of preventing unethical practices at the workplace. In the current research, the role of ethics in enhancing satisfaction of employees and commitment to an organization in the hospitality industry is expected to be arrived at based on the information obtained from the hospitality industry in the U.S. We will write a custom Report on Ethics in the Hospitality Industry specifically for you for only $16.05 $11/page. Effect of newcomer socialization on organizational commitment, job satisfaction, and turnover intention in the hotel industry. Journal of Business Ethics, 30(3), pp. It is impossible to collect primary data from all hotels within the United States. In addition, the hospitality industry has failed to address the ethical issues that concern it, appropriately. Are other countries outperforming the United States Intelligence Community in key areas of the globe? On the other hand, Tuna, Ghazzawi, Tuna & Ãatir (2011) note that managers in the hospitality industry must be transformational and uphold high moral and ethical standards. Employees constitute one of subtle human resources available to an organization that when well utilized can result to an immense success of an organization both in terms of expansion and profitability. You are free to use it for research and reference purposes in order to write your own paper; however, you must. However, these are insufficient, and have not proved to be effective in addressing the ethical challenges the hospitality industry experiences (Frechtling & Boo 2012). Therefore, ethical operations become a challenge to these companies when ethical acts lead to more costs in the company (Holjevac 2008). McNeil and Pedigo (2001) note that most companies in the hospitality industry have faced a dilemma in choosing between making large profits while disregarding business ethics or making average profits while upholding business ethics standards. To provide comparative grounds, the hotels chosen are the first two in the highest rank of the index (Ritz-Carton and four season’s group of hotels) while the last two appear the lowest in the index (millennium hotels and W Hotels). 305-317. Ghazzawi A., & Smith, Y. Journal of Library Administration, 47(4), 27-67. Hence, it can translate to a higher job satisfaction, reduced stress levels, and higher organizational commitment by the employees (Liao, Hu & Chung, 2009, p.1815). According to Beck, Lazer, and Scmidgall (2007), these factors contribute to the “questionable and unethical management behavior” (p. 36), witnessed today in the hospitality industry. These costs do not only express themselves in terms of time but also in terms of money. What is the impact of prescription of common organizational work ethics within the U.S hotels on employees’ job satisfaction? "Ethics in the Hospitality Industry." Salaries and remunerations in the hospitality industry pose another ethical challenge. Hai-Yan, K. and Baum, T 2006, Skills and work in the hospitality sector. Enz, A. Ethical issues impacting on the industry (and about which you must investigate house policies and … These factors might have detrimental effects to the industry if not well managed. S.A.M.Advanced Management Journal, 76(3), 10-25, 2. Aspects such as the rate of turnover and absenteeism will measure employees’ organizational commitment variable. Therefore, most hospitality companies struggle to cope with these challenges, and sometimes, have gone overboard in their struggle to overcome the challenges. Enter your Email id used at the time of registration and hit "Recover Password". Based on the stated problem, the research will accomplish the task of scrutinizing the contribution of ethics in inducing the preference of employees for organizations, which provide clear and non-ambiguous ways of doing work by prescribing particular ethics. & Robert C 2002, Corporate Ethics: Corporate Pay and the Lodging. For instance, different international hotels developed the Youth Career Initiative, a six-month education program, which involve youth from underprivileged backgrounds. Hotel Industry Ethical Issues. It entails evaluating individual values, possession of knowledge on communal principles, and individual standards (Beran, 2009, p.987). Retrieved from https://ivypanda.com/essays/ethics-in-the-hospitality-industry/. Consequently, common paradigms need to be deployed to bridge these differences in the attempt to make the organizations realize success in meeting the myriads of needs of their clients (Enz, 2010, p.18). It is also a strategy, which the involved hotels are giving back to their local communities (Leadlay 2011). The rest of the research paper presents literature review, Methodology, problem statement, research questions and hypothesis. Journal of Business Ethics, 78(4), 545-557. Souffrant, E 2000, Formal transgression: John Stuart Mill’s philosophy of international affairs, Stevens, B n.d, Hotel human resources directors identify ethical issues, Viewed 4 April 2013, , Stevens, B 2001, Hospitality ethics: Responses from human resource directors and students.

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