Client satisfaction is her #1 goal! The cookies we use include analytics and advertising cookies. The result is stronger leaders, smarter teams, and more resilient organizations. Cynthia Schaffer has over 30 years of customer service, project, product, and vendor management experience in Financial and IT services. Nina has an MBA from INSEAD and BS in Foreign Service (Economics) from Georgetown University, USA. Patricia is an expert in telecommunications, media and technology, with over 15 years’ track record in leading teams at the intersection of evolving customer trends, market structure and technology. And of course, to position themselves to be ready to take on new challenges. Email Mark Evans (CEO) on mark.evans@o2.com She joined the Telefonica Group in 2006 as VP Strategy and Development for Telefonica Europe. As a naval officer for 26 years, Ed is recognized in the Department of Defense as a subject matter expert in organizational strategic and operational planning, process improvement and project management. She managed the launch of Uber in over 40 cities and towns beyond London and its entry into Ireland, Finland, Denmark and Norway. We opted for individual and tripartite coaching sessions in order to develop his ability to address the real issues with his team, to shift from his role as an expert to that of a coach, to develop his ability to delegate and to identify the behaviours to implement as a manager. This includes all consumer sales and retention channels (covering O2 stores and franchises, online shop, telesales and the relationships with independent retailers), SMB sales channels, customer service for consumer and business customers, and accountability for O2’s Supply Chain function. Rowan’s role is to help international customers address these challenges, and realise the benefits of new digital technology and innovation. We are a passionate team, dedicated to providing oxygen to individuals, teams and businesses to help them reach their full potential. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. O2 today announces it has appointed two new members to its Executive Committee, signposting its ambitions to transcend the sector by innovating for the customer. Meet the o2 team. Gareth is a Customer Advisory Board member for Vizolution and is also an Industry Advisor Board Member for the Contact Centre Association. Following the program, the client was able to adopt a coaching posture with her clients in order to make them think about the different possible strategies. Nicola is responsible for Public Affairs, Corporate Responsibility & Sustainability, Internal and External Communications. Derek is also Non-Executive Chairman for Airfi Networks. The goals achieved by our clients, thanks to our collaboration, are the reason why we are passionate about our work. As the Strategic Technology Consultant, John partners with executive teams to design, build and implement technology solutions. He has enjoyed over 30 years in the mobile industry in various technical and business roles. Nicola is a communications industry figurehead, an active campaigner for Women in PR and a regular feature in PR Week’s UK Power Book. Empower Your Team - a new podcast hosted by Cloé Caron, Senior Director, Information Security and Business Continuity, Start with Empower your Team Training Program. When we give our customers the right tools, training and support to make the most of digital ways of working, they … His passion for process improvement  allowed him to find efficiencies within the organizations he was assigned to whether it was during military operations on shore or at sea. With over 30 years of technical, financial and operations experience, she helps companies plan and execute technology upgrades and migration projects, ensuring business objectives are being met while minimizing user impact.

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