on hold I finally talked to an agent who informed me that the package was never on a truck, and that it will require a truck with 2 drivers because that's standard for packages over 70 lbs (package is in fact under 70 lbs but whatever), and they will call me. At first he told me it was probably in my city and to check back tomorrow, but when I pressed him why it was not scanned leaving Toronto or arriving in Québec, he said they dont always scanned departures and arrivals of packages. Yesterday, finally, I received an email from them, saying my parcel is out for delivery. Do you think he cared? I'm okay with that, but over THREE WEEKS? A typical day at work was a challenge just to get the machines to operate correctly. No calls, no emails, no apologies nothing. Of course that wasn’t true. On average, how many hours do you work a day at Purolator? The last one made drastic changes. It is unfortunate that I don't get to choose courier options while ordering online, if I could, I'd say anyone BUT Purolator. If Canada post, Fedex and UPS can, why cant PuroLATER or PuroNEVER use the doorbell? Had a third package taken yet again to a completely different drop off in Mississauga despite there being a drop off only 10 minutes from my home in Brampton. And horrible company to do business with. I am so sick and tired of dealing with them. She told me my package would be ready for pickup the next day. Who knows where these packages went! At 6PM, the tracking says delivery attempted at 5:33PM. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. In 16 years I have never had a single good experience with Purolator. I called Purolator, and after 1.5 hrs !!! Got a text saying my package was delivered at my front door. I have been here for random joke shirts that I get printed as gag gifts not for shirts in high quantity ie large print company orders). In case someone from Purolator actually reads this review, my case number is 10502362. www.purolator.com Visit this website www.purolator.com. Our community is ready to answer. On top of this nonsense, they apparently "Attempt Delivery" only ONCE. Their delivery drivers are so fu**cking lazy, the cu*nt just called it a night scanned my parcel as delivered and just fuc*ked off. Workers aren’t paid much but work darn near 11 hours a day 7 days a week with no intent on having a day off. All said & done I’m out money. Then the package sits at a facility where you would have to show up with your ID to pick up. Will not be ordering anything if it’s shipped through purolator. Upper and lower management talk to and threat you badly. I'm so happy to say that he was very kind to take the package immediately, asked what is inside, and decided it is a valuable that needed to make sure it reach its destination. How else will I know if my freaking package came or not?! If I had a choice, I would NEVER use them to send anything. Told them to keep it. Regards, Catherine // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com, Hello Bob, thank you for taking the time to write this review. I…". They then phone me up and say that the goods are ready to be collected by me from this town centre location. When I called Puro to ask about it, I'll have to pickup, but it won't be available til Tuesday (today is Friday). But it wasn't there!!! Sometimes we had to help out another department, which was a great learning experience the more you learn the more opportunity for over time. So I told her to cancel the shipping, that I would go picked up myself. Worst courier ever.They never bring the parcels with them. No single or family time.Team/Line leaders are very lazy and do very little work they definitely don't have a lead by example culture.. Very hot in most parts of the plant. There was no update on my delivery in progress for 4 days, so I tried Chat, it was automated and said it would connect me with a real person, Never Did...So I called on the phone, I did not wait long, BUT the agent was unable to tell me where my package was. Then early afternoon on Tuesday it changed to say package heavyweight, customer will be contacted to arrange delivery. Seriously?! Idiots. Wednesday morning tracking showed "Appointment required for delivery, receiver will be contacted to reschedule." This is a very good alternative to Canada post, for... Horrible Company With Lazy Morons For Drivers, This package sat at a depot in for 2 weeks, Company logo "mind over matter "They don't mind and you don't matter. Worst of all, the staff there just gave me the "I don't give a f@ck" attitude. Eventually, I was just told that the rep didn't have the authority to leave a note on my tracking number or anything so they couldn't help me. In contrast, I ordered something from the Netherlands on Monday and UPS delivered it today. no surprise. I have been receiving tons of packages everyday and never a problem with my door bell. Web site would not except anything just kept popping up go to your purolator shipping center. It is unfortunate that I don't get to choose courier options while ordering online, if I could, I'd say anyone BUT Purolator. I then updated my address online to include my buzzer code. It took almost two years for me to just move up a whole dollar.i learned alot about rig welding and forming metals . Awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, service. Ordered a hybrid bed in a box mattress from Amazon. We apologize for any inconvenience stemming from this incident. The folks at Purolator were nice enough to send me a few oil filters to review for you all. I called Purolator, and after 1.5 hrs !!! This is what you get with a government funded business. If I could give a -5 star rating I would gladly do it! I would strongly advise everyone to use a reputable courier instead - there is a very good reason for all the one star reviews; Purolator simply don't care! We'll look into this for you. If there is another opportunity would like to work there again. Nobody attempted any delivery as I was home since 4PM! Just got off the phone with Amazon, my customer profile now includes a "do not use Purolator" notation on it. Never again. Purolator incapable of delivering a package over a 15km distance in a week. Nobody attempted any delivery as I was home since 4PM! He left delivery attempted notice on my door and I see package will be ready for pickup on 07/09 at nearby Purolator location to my house. Absolutely horrible business to have things shipped through. Went online to The virtual chat To ask where my package was and they completely ignored me. Vote with wallet, that's the only way. Also, why do their delivery drivers seem to be so lax, so uncaring on getting items delivered promptly? When I called Puro to ask about it, I'll have to pickup, but it won't be available til Tuesday (today is Friday). Purolator Reviews 2,227 • Bad . My neighbor found it on the doorstep of a house in the adjoining townhouse complex and was able to retrieve it for me much to my gratitude. Thank you so much, Purolator! Get insight on Purolator real problems. And horrible company to do business with. We apologize for any inconvenience stemming from this incident. She couldn't say, she didn't know when they'll be delivering to my area, but when they do they'll call me to give me a 3-hour window during which I should be expecting it. Yes. Their drivers are lazy, and useless and will do literally anything to avoid doing their actual job. We got bought out by several owners. That's funny because I LIVE IN A TOWNHOUSE. Have had four different packages delivered to my address and four different experiences. (Which was entered correctly). Don't waste hours of my life having to wait to accept a package in my driveway that's not even coming. I was able to find something the same day I called in. This is what you get with a government funded business. Don't your drivers even verify an address??? I did work there for 18 years. I am so sick and tired of dealing with them. They didn't even try. 1.1. www.purol ator.com. The lazy ass inbred drivers are too lazy to do their jobs. We apologize for any inconvenience stemming from this incident. Today is May, 16. A Little Purolator History. Just got off the phone with Amazon, my customer profile now includes a "do not use Purolator" notation on it. the people are ok to work with.benefits available. That's a distance of 7,700km delivered in 3 days; while Purolator can't manage 15km in a week. Tracking says on truck for delivery at noon, then updates at 9pm with "Delayed due to pandemic".Guys, if you're not gonna deliver, say you're not gonna deliver. Purolator also ranks 176th among Shipping sites. They don't really care one way or the other if they do their job which isn't quite the same as being criminal. For Purolator to claim a delay due to weather, not once, but twice is nothing but a pure lie. I lost my entire day without the package and it was very urgent for me to receive the package. They never contacted me or the destination phone number. their call help line has an hour wait time. Today's excuse was I needed to add a unit number and that my address was wrong. We'll look into this for you. Oh, man. I made sure I waited home all day for it to arrive. I once confronted a driver leaving a delivery slip at my last building right over the sign that says deliveries to concierge out back.

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