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Toutes nos lignes sont pour l’instant occupées – Merci de bien vouloir patienter. Gerne können Sie uns auch eine E-Mail senden an My name is John Smith with XYZ Solutions. Nous essayons de vous mettre en relation rapidement. Vi richiameremo al più presto possibile. يرجى التحلي بالصبر، وسوف يتم ربطكم قريبا. Many typical management tasks for a call center are performed in the Call center module. Potrete trovare una panoramica dei nostri servizi e prodotti. 3.) Call centers trust our professionally recorded prompts and on-hold marketing to keep callers happy! one of our hotel customer service representatives will be there for in just a moment. Actuellement, tous les employés sont occupés. 2.) – ПАУЗА – К сожалению, все сотрудники по-прежнему заняты. Here we have not only put together a list of the top 25 positive words to improve customer service, but we have also done … Ihr Anliegen ist uns wichtig, bitte bleiben Sie in der Leitung, Sie werden so schnell wie möglich verbunden.- PAUSE -  Bitte warten Sie noch einen Augenblick, der nächste freie Mitarbeiter ist sofort für Sie da. Vous pouvez aussi nous envoyer un email sur You can find an overview of our services and products there. Call center agents can be the first and only contact point for customers and are therefore often the face of a company, which is why maintaining a high level of etiquette is imperative for your call center. Keeping customers on hold irritates them. Customers who call for service or technical support spend more than five minutes of hold-time in one phone call. Answer machine greetings – If the caller needs to leave a message. Wir sind bemüht, Sie schnellst möglich zu verbinden. Infocodes – a call center uses a hold code and credit code each, as reasons for putting orders on hold and allowing customer credits. It just requires preparation time and thorough proof reading.YOU are the best person to write your script; you know your company, your services and your products better than anyone else. Call scripting is easy to integrate with your hosted PBX system and your IVR system so that your agents can easily access customer information and respond to the specific customer needs accordingly. К сожалению, все линии по-прежнему заняты, пожалуйста, ожидайте. These infocodes are mandatory for the call center and the system will not allow you to create a call center unless you have predefined infocodes. Скоро мы будем к вашим услугам. They do not like hearing the background record which says: “Your call is on hold. Você já visitou o nosso site Nós te atenderemos em breve. CALL CENTER MOCK CALLS SCRIPT SAMPLE - CUSTOMER SERVICE Situation: A customer is calling about her account balance. Ваш звонок очень важен для нас, и мы относимся с вниманием к нашим клиентам. Script - im Call Center-Bereich ein Begriff für kampagnenspezifischen Text, der auf dem Bildschirm des Agent erscheint, um ihn durch den Anrufablauf zu steuern. Пожалуйста, оставайтесь на связи. Infelizmente, todas as linhas ainda estão ocupadas e pedimos a sua paciência. Many call centers also specify a maximum length of time a caller may be kept on hold without the agent checking back with the caller.


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